At IGNIS ArGentum, we are committed to making your shopping experience smooth, secure, and stress-free.

✔ 30-Day Easy Returns & Exchanges
✔ Free Return Shipping
✔ Full Refund Guarantee
✔ Worldwide Delivery,  Free on orders over $50 USD, No Duties

Detail

Order Confirmation

After placing an order, you will receive a confirmation email detailing your purchased items and shipping information. Please double-check all details (country, street number, company name, unit, etc.) and contact us promptly at ignisargentuminfo@gmail.com if there are any errors.

If you do not receive a confirmation email within 24 hours, please check your spam folder before reaching out to us.

Shipping

Shipping Areas

• ASIA: Hong Kong, South Korea, Taiwan, Indonesia, Japan, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, Turkey, United Arab Emirates, Vietnam, Palestinian Territories, Sri Lanka, Timor-Leste.
• EUROPE: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
• SOUTH AMERICA: Argentina, Brazil, Chile, Colombia, Ecuador, Peru.
• OCEANIA: Australia, New Zealand.
• NORTH AMERICA & CARIBBEAN: Canada, Costa Rica, Mexico, Panama, Puerto Rico, United States.

Shipping Providers

Our logistics partners include DHL, UPS, THT, FedEx, YunExpress, and Yanwen.

Processing Time

We require 1–3 business days to process your order. This includes order confirmation, packaging, and preparing your items for shipment.

Shipping Methods

• Standard Shipping:
  Shipping Time: 6–10 business days
  Cost: $5 USD( <= 1lb ), $10( > 1lb ) | Free on orders over $50 USD
• DHL Express Shipping:
  Shipping Time: 3–4 business days
  Cost: $19.99 USD

Delivery may take longer during peak periods or if your parcel is checked by customs. Delays of up to 5 business days may occur in special situations. While we strive to deliver your order on time, we cannot be held responsible for delays beyond our control.

Tracking

Once your order is placed, you will receive an Order Acknowledgement email. After your item ships, you will receive a Shipment Confirmation email with your order number, carrier information, and tracking numbers. Tracking becomes active within 24 hours.

Once your parcel arrives in your country, local postal services will handle final delivery. You can use the same tracking number on your local postal service’s website.

If delivery issues arise, contact your local post office first. For unresolved issues, email us at ignisargentuminfo@gmail.com.

Note: Tracking is active for 60 days. We may not be able to assist after this period.

Delivery

We take every precaution to ensure your products are not damaged during transit. If your item arrives damaged, please email us within 3 business days with a photo of the damage. If possible, record any delivery issues with the carrier upon receipt.

Change of Shipping Address

If your order is being shipped to an incorrect address, contact us immediately at ignisargentuminfo@gmail.com.

Important Notes

• In cases of force majeure, order processing may be delayed. We will process your order as quickly as possible when conditions permit.
• Orders will be sent to the address provided at checkout. Packages returned due to incorrect or incomplete addresses will be re-shipped at your expense.
• If returning a product for reasons other than quality issues, you are responsible for the return shipping costs.

About Tax

There will be no additional charges once you have placed your order. In some rare cases, VAT, customs duties, or other fees may be levied by your destination country. If you have concerns, please check with your local customs office. We’re happy to

At IGNIS ArGentum, we are committed to making your shopping experience smooth, secure, and stress-free.

✔ 30-Day Easy Returns & Exchanges
✔ Free Return Shipping
✔ Full Refund Guarantee
✔ Worldwide Delivery,  Free on orders over $50 USD, No Duties

Detail

30-Day Refund or Exchange Policy

If your item has any quality issues or was damaged during shipping, you can request a refund or exchange within 30 days from the date of receipt.

How to Request a Refund or Exchange:

• Contact Us: Reach out to our customer service team at ignisargentuminfo@gmail.com to initiate your request.
• Provide Details: Include your order number, a description of the issue, and any relevant photos to help us process your request quickly.
• Follow Instructions: Our team will provide you with further instructions on how to return or exchange your item.

Packaging Requirements:

Ensure that the product is returned in its original condition. Please use the original packaging or similar protective materials to avoid damage during transit.

Return Shipping Costs:

We are pleased to offer free return shipping for all items, regardless of the reason for return.

Return Address:

Please contact ignisargentuminfo@gmail.com to get the return address. Please do not return your products before getting confirmation via email.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Processing times depend on the payment method:

• Credit or Debit Card: Refunds will be sent to the card-issuing bank within 7 business days. Please contact your bank for more details.
• PayPal: Refunds will be sent to your PayPal account within 3 business days.

Customized Products

Custom orders require full payment in advance before design and production begin.

Please note that all custom pieces are made to order. Once production has begun and the item is completed, custom products are non-refundable and non-returnable unless there is a quality issue.

About Refund Amount:

• Orders with Promotions or Discounts: The refunded amount will reflect the adjusted price you paid. Check your order summary in your account for details.
• Shipping Fees: Only refunded if the order is canceled before packaging.
• Discounts, Points, Vouchers: These are one-time use only and cannot be refunded after purchase.

Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank account again.
• Contact your credit card company; it may take time before your refund is officially posted.
• Contact your bank; there is often some processing time before a refund is posted.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, don't hesitate to contact us at ignisargentuminfo@gmail.com.

Thank you for shopping with IGNIS ArGentum!

At IGNIS ArGentum, we are committed to making your shopping experience smooth, secure, and stress-free.

✔ 30-Day Easy Returns & Exchanges
✔ Free Return Shipping
✔ Full Refund Guarantee
✔ Worldwide Delivery,  Free on orders over $50 USD, No Duties

Detail

30-Day Refund or Exchange Policy

If your item has any quality issues or was damaged during shipping, you can request a refund or exchange within 30 days from the date of receipt.

How to Request a Refund or Exchange:

• Contact Us: Reach out to our customer service team at ignisargentuminfo@gmail.com to initiate your request.
• Provide Details: Include your order number, a description of the issue, and any relevant photos to help us process your request quickly.
• Follow Instructions: Our team will provide you with further instructions on how to return or exchange your item.

Packaging Requirements:

Ensure that the product is returned in its original condition. Please use the original packaging or similar protective materials to avoid damage during transit.

Return Shipping Costs:

We are pleased to offer free return shipping for all items, regardless of the reason for return.

Return Address:

Please contact ignisargentuminfo@gmail.com to get the return address. Please do not return your products before getting confirmation via email.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Processing times depend on the payment method:

• Credit or Debit Card: Refunds will be sent to the card-issuing bank within 7 business days. Please contact your bank for more details.
• PayPal: Refunds will be sent to your PayPal account within 3 business days.

Customized Products

Custom orders require full payment in advance before design and production begin.

Please note that all custom pieces are made to order. Once production has begun and the item is completed, custom products are non-refundable and non-returnable unless there is a quality issue.

About Refund Amount:

• Orders with Promotions or Discounts: The refunded amount will reflect the adjusted price you paid. Check your order summary in your account for details.
• Shipping Fees: Only refunded if the order is canceled before packaging.
• Discounts, Points, Vouchers: These are one-time use only and cannot be refunded after purchase.

Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check your bank account again.
• Contact your credit card company; it may take time before your refund is officially posted.
• Contact your bank; there is often some processing time before a refund is posted.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, don't hesitate to contact us at ignisargentuminfo@gmail.com.

Thank you for shopping with IGNIS ArGentum!